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OpenAI shelves erotic ChatGPT after staff, investors, & advisors revolt

OpenAI has shelved its plans to add an erotic “adult mode” to ChatGPT indefinitely, the Financial Times reported on Wednesday, capping a five-month saga in which the feature was announced with confidence, delayed twice, and ultimately abandoned after pushback from staff, advisors, and investors. The retreat is the third major product reversal for OpenAI in […]

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What my CS team was missing

I need to say something that might make CS leaders uncomfortable: most of what your team does before a renewal is valuable, but it’s listening to only one channel. Your EBRs, your health scores, your stakeholder maps. They capture what your customer is willing to tell you directly. What they don’t capture is the conversation […]

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Is G2 becoming too powerful for the software market?


The software industry is increasingly questioning the growing influence of G2 following its agreement to acquire Capterra, Software Advice, and GetApp from Gartner. The deal, announced in late January and expected to close in Q1 2026, consolidates several of the most influential B2B software discovery platforms under a single owner . How big is G2’s footprint after the acquisition? According to G2’s own disclosures, the combined group will host around 6 million verified software reviews and reach more than 200 million software buyers annually across thousands of categories. Individually, the platforms already commanded significant scale: G2 reports over 3 million…

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The rise of the always-on economy: subscriptions beyond streaming


We are all familiar with the subscription economy, and it certainly works as a reminder of the COVID-19 pandemic, when we were all hooked on our TVs watching Netflix or listening to our favorite music artist on Spotify. Despite how modern it seems to be, the truth is that the subscription economy has been around for some time, surprisingly dating back to around 1800, with the first magazine subscriptions, or the subscriptions for fresh British milk, around 1860. Over the years, the of subscription-based companies has turned the subscription model into an ideal business strategy since it provides unique benefits.…

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Beyond the click: How brands can influence visibility in AI-generated answers


The way people discover information online is quietly but fundamentally changing. Instead of scrolling through links and choosing which article to open, users are increasingly asking large language models to answer directly. Tools like ChatGPT and Perplexity don’t send people browsing; they synthesise information from multiple sources and deliver a ready-made response inside the interface. For brands and publishers, this creates a new problem: what does visibility mean when nobody clicks anymore? The decline of the click-based era For years, search optimization revolved around a familiar feedback loop: publish content, earn rankings, drive clicks, measure performance. Traffic, impressions, and engagement…

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