Refund & Cancellation Policy

At WebBanao.com, we value our customers and strive to provide transparent, fair, and hassle-free refund and cancellation policies. This policy explains your rights, eligibility, and procedures to ensure a smooth experience.

1. Refund Eligibility

Refunds may be eligible under the following conditions:

  • If the service is not delivered as promised within the agreed timeline.
  • If there is a technical failure or error in the service that cannot be corrected in a reasonable time.
  • If the user cancels a subscription or plan within the specified cancellation window before service activation.
Note: Refunds are generally not applicable for:
  • Services already delivered or completed
  • Partial usage of subscription plans
  • Custom services that were specifically requested by the client

2. Refund Procedure

To request a refund, please follow these steps:

  1. Contact our support team at support@webbanao.com or call 011-69320100.
  2. Provide your order ID, plan details, and reason for the refund request.
  3. Our team will acknowledge your request within 48 hours and guide you on further steps.
  4. Once eligibility is confirmed, the refund will be processed using the original payment method within 7–10 business days.

3. Cancellation Policy

- Subscriptions or service plans can be cancelled anytime before the service activation.
- To cancel, contact our support team with your order details. Cancellation confirmation will be provided via email.
- If you cancel after the service has started, no refund will be applicable for the remaining period.

4. Refund Timelines

- Refunds are generally processed within 7–10 business days from the approval date.
- Depending on your bank or payment provider, the credited amount may take additional 2–5 business days.
- Partial refunds, if applicable, will be calculated proportionally based on unused services.

5. Exceptions & Exclusions

Refunds may not be provided in the following cases:

  • Services customized or tailored as per user specifications
  • Delays caused due to user’s unavailability or non-cooperation
  • Technical issues arising from third-party integrations not controlled by WebBanao.com

6. Consumer Rights

We comply with the Consumer Protection Act 2019 and respect your rights to seek redressal. In case of disputes regarding refund or service delivery, customers can contact the support team for resolution.

7. Contact Information

For all refund or cancellation related queries, please reach out to us at:
Email: support@webbanao.com
Phone: 011-69320100
Corporate Office: Sector 15 Part 2, Gurugram, Haryana 122007 India

By using our services, you acknowledge and agree to the terms outlined in this Refund & Cancellation Policy.

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