Your AI-Powered Customer Service Is Putting Brand Trust on the Line. Here’s How to Optimize It.
As companies rush to deploy AI chatbots for cost savings, a hidden erosion of brand trust is underway.
Building a Business
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This 57-Year-Old’s Cheesy, ‘Wildly Fun’ Business Averages $3,200 a Month and Is Headed for $100,000 a Year: ‘Revenue Right Away’
Kiersten Bartlett revamped a beloved childhood snack.
It’s June. Are You the CEO Your Company Needs to Scale?
The best leaders scale decision-making through systems, data, delegation and sustainable leadership.
It’s June. Are You the CEO Your Company Needs to Scale? Read More »
I Sold My Business for $280 Million in Cash. Now, I Invest in Early-Stage Companies — Here’s What Every Young Entrepreneur Should Know.
Dan Graham was interested in business from a young age.
The AI Governance Mistake Many Companies Don’t Realize They’re Making
Companies that treat AI governance as a compliance checkbox rather than a continuous operational discipline are quietly accumulating risks their boards don’t yet know exist.
The AI Governance Mistake Many Companies Don’t Realize They’re Making Read More »
I Run a Public Company and Partner With Household Names. Here’s What CEOs Get Wrong.
Most CEOs pursue brand partnerships before they’re ready for them. Here’s what I learned building collaborations with Reebok, Eddie Bauer and Nautica while running a publicly traded company.
I Run a Public Company and Partner With Household Names. Here’s What CEOs Get Wrong. Read More »
AI Is Changing What Companies Need from Leaders — Here’s What Matters Most Now
AI is taking tasks off your plate — what it’s putting in their place is harder to manage.
AI Is Changing What Companies Need from Leaders — Here’s What Matters Most Now Read More »
When You Put People First, Performance Follows. Here’s What I Wish More Leaders Understood.
In a world obsessed with metrics and scale, the leaders who last are the ones who never forgot that people come first.
I’ve Recovered Millions in Lost Revenue for Businesses. Here’s What Leaders Must Focus on During Economic Uncertainty
Economic uncertainty is increasing delinquency rates across industries, leaving businesses vulnerable to significant revenue loss.
How to Know When to Let AI Do a Job — and When to Hire a Human Instead
AI tools can speed up processes, but the trick is to hire people who are willing to oversee their output, rather than cede control.
How to Know When to Let AI Do a Job — and When to Hire a Human Instead Read More »