Digital Marketing

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Apple’s HomeView ad is confusing to everyone except parents

Apple’s ad introducing its new HomeView smart display is a little unusual. It’s fast-paced and unruly, depicting a family of five as they rush through the morning routine. There’s yelling and mess, misplaced keys and discarded eggshells. Apple’s typical vibe is clean, simple, orderly; this commercial is chaos. But the spot has parents – those […]

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An OpenAI engineer is charged over a listening device in the boardroom

An OpenAI engineer has been arrested over a listening device found behind a television in an executive conference room, and is charged with endeavouring to intercept oral communications. OpenAI says no model weights, source code or customer data were taken. An OpenAI engineer has been arrested over a listening device found at the company’s San […]

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Beyond AI: what Europe’s flagship customer contact event revealed

Amsterdam, early October. Customer Contact Week Europe 2026 brought together around 700 attendees and 50 exhibitors over three days to talk about the future of customer contact. As the industry’s flagship event in Europe, it carried a certain energy that is hard to replicate, the kind that comes from having the right people in the […]

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