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Deutsche Telekom is replacing phone menus with AI agents, its AI chief says

Deutsche Telekom is replacing the automated phone menus on its customer service lines with AI agents, chief AI officer Kartik Sheth said. The share of customer interactions that never reach a human grows by one or two percentage points every month, he said. Sheth spoke on Thursday at HumanX in Amsterdam with Business Insider senior […]

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These smart glasses have been recalled for overheating temples causing burns

A company called Inmo that makes several different variations of smart glasses has issued a recall for its Air3 because the left temple “can overheat during extended use, posing a risk of serious injury or death due to burn hazard.” To date there have been 10 reports of users experiencing a “burning sensation to the […]

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Gemini can now call businesses for you so you don’t have to wait on hold

Google’s launching an “early experiment” feature on Pixel 11 that lets users delegate local business calls to Gemini, like making a reservation, checking if a product is in stock, or rescheduling an appointment. According to Google, you don’t even need to start the call to have Gemini handle it for you: Instead of dialing yourself, […]

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Reddit mod ordered to pay Nintendo $4.5 million in Switch piracy lawsuit

Nintendo won its $4.5 million lawsuit against James Williams, a Reddit moderator accused of distributing pirated Switch games, as reported earlier by Aftermath. In a default judgment issued on Wednesday, a Washington federal judge also ordered Williams to shut down the online stores allegedly housing libraries of pirated Switch games. Nintendo sued Williams, also known […]

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